Terms & Conditions

Hi!  If you’ve got this far and reading our T&C’s you’ve probably just accepted one of our quotes.  

Whilst we acknowledge that no one like to read T&C’s we would encourage you to take the time to read and understand the terms before the commencement of any works scheduled.

1)     Installation Work:

  1. All electrical installation work will comply with BS7671:2018 and any amendments in force at the time of the works.
  2. All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
  3. Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
  4. Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
  5. Where agreed beforehand, chases to walls, etc will be re-filled to 2mm below plaster finish depth, however final finishing of skim coat plaster and final decoration is excluded.
  6. Stud walls may have to be opened if there is internal construction such as a noggin in the way of the wiring route.
  7. Modifications to or removal of existing accessories either for replacement or inspection may result in minor chipping of plaster or paintwork which may require correction by third parties not accounted for in this scope of works.
  8. Drilling of brickwork may result in ‘blowing’ of the brick face. This will be avoided where possible and covered over with an aesthetic solution afterwards if necessary.
  9. Every effort will be made to minimise dust, however sensitive or valuable items should be removed from the working area or covered by the client to their own satisfaction before work commences.
  10. All endeavours will be made to undertake installation work to a clean standard, using dustsheets and vacuum cleaning equipment as necessary.  Additional wiping down, especially of food preparation surfaces, should be undertaken by the client once the site has been vacated.
  11. Repairs to decorative finishes such as wall chases is outside of the scope of works and may require professional attention.
  12. New accessories may not match the footprint of old resulting in painting or other decorative finishing being required which would be outside of the scope of works.
  13. Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.
  14. The contract outlines the expected duration of the installation work.
  15. Whilst undertaking the installation work at the property, the client is required to provide water and power free of charge
  16. Power may be interrupted at any time and for prolonged periods. Sensitive equipment such as computers or important health monitoring devices should be taken offline or pointed out to us before work commences.
  17. Any important or critical systems or appliances should be made known at the start of work and checked at the end by the client to ensure they have power and are operating correctly. GCT Electrical Ltd will not be responsible for inconsequential loss or damage as a result of necessarily disconnecting the power in order to undertake the required work.
  18. Where access equipment has been set up on site, GCT Electrical Ltd does not authorise or allow any third party use. Any unauthorised operation, use, movement, alteration or interference with said equipment is at the individual’s own risk
  19. Removing power from an appliance, especially one that is near its end of life can sometimes result in it failing to switch back on or operate correctly afterwards.  GCT Electrical Ltd will not be responsible for inconsequential loss or damage as a result of the incorrect operation of any appliance upon the restoration of power.
  20. Where practicable, it is recommended that any electrical work is booked for a time when other trades are not present in order to avoid logistical issues (site parking, suitable working room, reduction of trip hazards etc.), as well as issues surrounding our need to isolate power which may be required for tools or lighting others may be using.
  21. If we are required to work on a project in conjunction with other trades of a client’s choosing such as a builder, plumber etc., it will be assumed the client has performed due diligence to ensure third party trades are properly insured and accredited and that they will conduct their work in a professional manner. If any other trade on site exhibits working practices which are considered to be dangerous, unprofessional or in any way unworkable or incompatible with the working standards of GCT Electrical Ltd, the right is reserved to postpone or cancel in full any scope of works or booked job with charges levied for any time and materials supplied to date.
  22. Projects involving multiple days such as full building refurbishments and rewires where the planning is being overseen by a third party must nominate a project manager responsible for relaying up-to-date information on scheduling, delays and client expectations to GCT Electrical Ltd. Where planning is lacking and results in missed deadlines or delays which risk affecting scheduling arrangements for other clients of GCT Electrical Ltd, the right is reserved to postpone or cancel in full any scope of works or booked job with charges levied for any time and materials supplied to date.

2)     Exclusions:

  1. Clearing and / or moving of furniture and other items blocking access to work areas are not included.  Where work needs to take place, it will be expected that furniture will have been cleared beforehand to allow reasonable access for personnel and tools. Should any furniture require moving, no responsibility is accepted for damage and time incurred would be chargeable. Should it not be possible or practical to move furniture or obstructions due to fragility, amount, weight, security of fixings or any other factors then it may become necessary to postpone or abandon the proposed scope of works without notice.
  2. Except where detailed, builders work (creating of holes larger than 50mm diameter, creating of support structures, etc) are not included, except as outlined in 1d, e and f above.
  3. Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
  4. Removal from site and disposal of associated material, fittings, wiring, general waste and packaging is not included.

3)     Extras and Variations:

  1. All extras and variations must be agreed in writing prior to commencement.
  2. Where alternative equipment and or material has been sourced or supplied by parties other than GCT Electrical Ltd, please open the packaging and inspect for missing parts or carriage damage, especially with regard to parts such as glass shades. GCT Electrical Ltd cannot be held responsible for items that have not been inspected and subsequently show signs of damage or missing component parts upon unpackaging.  If any new lighting sourced by a client doesn’t come supplied with lamps, GCT Electrical Ltd can provide compatible LED lamps, but the cost for such won’t have been factored into any scope of works unless otherwise stated.
  3. GCT Electrical Ltd reserve the right to refuse to install any client-supplied accessories that appear to be damaged, not made to British or European standards or which would be unsuitable for the intended application.

4)     Pricing:

  1. The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.
  2. Unless stated otherwise, the costs quoted assume standard working hours between the hours of 0930 hrs – 1630 hrs Monday to Friday inclusive. Work required outside these hours may attract out of hours premium rates. Access may be required outside these hours to complete works on time as set out in the contract thus access may be required from 08:00 hrs – 20:00 hrs. 
  3. Variations to the scope of works may be made at any time but may alter quoted/estimated pricing depending on the impact on time and materials.  Any additional work not covered in our quoted costs will attract additional labour charge per hour plus materials cost and VAT to be agreed at time of request by the client.
  4. All figures quoted are subject to VAT at the prevailing rate.
  5. All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.
  6. You have a cooling off period of 14 days from accepting a quote from us or the length of time to the commencement of works if less than 14 days. Greater than 14 days could lead to a cancellation fee.

5)     Deviations from Building Regulations and BS7671:

  1. All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a Client requires deviation from such regulations, a written instruction and record will be required.

6)     Risk and Title of Goods and Property:

  1. The risk in all goods supplied shall pass to the Client upon delivery.
  2. All goods supplied shall remain property of GCT Electrical Ltd until all sums due have been paid in full.
  3. The client is responsible for ensuring that the property is insured for the duration of the installation work.

7)     Warranty and Certification:

  • GCT Electrical Ltd warrants its installation work to be defect free for a period of 12 months from invoice date. Such cover does not extend to goods not supplied by GCT Electrical Ltd or when the “goods” were part of the existing installation, physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.
  1. Work that is notifiable to Local Authority Building Control under Part-P of the Building Regulations will be processed on your behalf and you will be provided with all the relevant certification paperwork upon completion.
  2. Where work falls under the scope of BS7671, electrical certification will be provided upon completion.
  3. All supplied certification will satisfy Local Authority Building Control, your insurers, surveyors, estate/letting agents, solicitors, other electricians and any other interested parties now or in the future.
  4. Certification and any other handover paperwork will be presented at the end of the project once you have accepted the work has been completed to your satisfaction and that no further alterations or additions are required as part of an itemised scope of works or job booking.
  5. Certificates or reports may be rescinded and left invalid for insurance purposes if an invoice relating to the work they cover is not paid in full.
  6. Claims under any warranty or guarantee must be made immediately. Warranty/guarantee claims are dated from when the notification is received by GCT Electrical Ltd
  7. Where the warranty or guarantee has expired, claims cannot be backdated. That is to say, filing a warranty/guarantee claim two months after expiration but saying the problem occurred ‘three months ago’ will not be acceptable.
  8. Tamper seals, where fitted, will void the terms of the 24-month guarantee if found to be broken.
  9. The 24-month guarantee does not cover wear & tear, accidental or malicious damage or consumable parts with the exception of long-life light bulbs such as LED or fluorescent technologies.

8)     Payment:

  1. No deposit or up-front payments are required with the exception of where materials have been delivered to site which may be invoiced for after delivery and before work commences.
  2. Stage payments may be requested by prior arrangement where planned works take longer than 4 working days.  For multi-phased work with staged payments, start of the following phase cannot begin until the previous stage invoice has been paid in full. Stages may be defined by time periods, set pieces of work or any other definable options chosen at the discretion of GCT Electrical Ltd.
  3. Unless agreed in writing payment in full must be made on completion of the specified works and presentation of invoice to GCT Electrical Ltd.
  4. Invoices can be settled by BACS (preferred), by cash/cheque/card.
  5. Invoices not settled within thirty days may be subject to additional interest charges or referred/sold to our debt recovery partner or pursued through the relevant courts.

9)     Cancellation:

  1. You may cancel any job at any time.
  2. If work has already commenced then you will be invoiced for time and materials up to that point.
  3. If specialist fixtures, fittings or materials have been ordered in, then their return may be subject to a restocking fee imposed on us or by our suppliers.
  4. Goods already delivered to site remain the property of GCT Electrical Ltd and will need to either be returned complete in unopened and undamaged packaging or paid for in full.
  5. Design, surveying, inspection, testing or planning work, where already completed, may be charged for.

10) Dispute Resolution:

  1. In the unlikely event of you having a complaint regarding any aspect of the goods or services you have received form GCT Electrical Ltd, in the first instance please contact GCT Electrical Ltd to follow the internal complaints procedure to achieve an amicable outcome.
  2. In the event of a further dispute, mediation is to be the preferred method of resolution through third party such as Dispute Resolution Ombudsman at any time.  If however the above stage has not been attempted in the first instance they will redirect you to this first.
  3. Payment in full of an invoice indicates your acceptance that the work has been completed to your satisfaction unless stated “paid under dispute”. Should you have any queries or concerns regarding the workmanship and/or materials used then please discuss the issue with me directly before settling any invoice.
  4. Payment for full contract amount to be paid within 5 working days of completion regardless of any unresolved disputes, otherwise subject to 8%APR until paid in full.
  5. Certification for a set piece of electrical work will not be completed and passed on until confirmation is received that the work has been completed as requested and that no additional alterations are required.
  6. In the unlikely event of a complaint, any remedial works will be undertaken by GCT Electrical Ltd employees or selected sub contractors. We do not pay for others to complete such tasks.

11) Photographs:

  1. We reserve the right to take photographs and video of completed works for our records and for use in our portfolio unless requested in writing prior to commencement not to.

12) Force Majeure:

  1. No Party to the Agreement will be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, internet service provider failure, Vehicle Failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

These terms and conditions and any associated policies may be updated at any time and without notice unless the alteration specifically affects an already planned or quoted work in progress.

These Terms and conditions do not affect your statutory rights as governed by Law for England and Wales.